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IPhone

Repair

IPhone

Return Policy

Eligibility

  1. Product Condition:

    • We accept returns for products that are unused, undamaged, and in their original packaging.
    • Items must be in resalable condition.

  2. Timeframe:

    • You have 4 days from the date of purchase to initiate a return.

How to Initiate a Return

  1. Contact Us:

    • Reach out to our customer support team via email or phone.
    • Provide your order details and reason for the return.

  2. Return Authorization:

    • We will provide you with a return authorization (RA) number.
    • Include this RA number with your returned item.

Return Process

  1. Packaging:

    • Pack the item securely to prevent damage during transit.
    • Include all original accessories and documentation.

  2. Shipping:

    • You are responsible for return shipping costs.
    • Use a trackable shipping method.

  3. Inspection and Refund:

    • Once we receive the returned item, we will inspect it.
    • If approved, we will process your refund within 15 days.

Non-Returnable Items

  1. Exceptions:
    • Some items are non-returnable, including:
      • Phone cases & Cables
    • Customized or personalized products may also be non-returnable.

Warranty and Defective Items

  1. Defective Products:

    • If you receive a defective item, contact us immediately.
    • We will arrange for a replacement or repair.

  2. Warranty Coverage:

    • Refer to our separate warranty policy for details on coverage and duration.

Thank you for choosing CellPro SA! If you have any questions or need further clarification, feel free to contact us.

At CellPro SA, we’re more than just a retailer of iPhones. We’re passionate about connecting people with cutting-edge technology.

Links

Support

Contact

078 383 7330

Empangeni 3880, Old Mutual Building, Pearce and Turnbull Street, Office No.2 5th floor

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